Refund and Shipping
Exquisite Apparel
Refund & Shipping Policy
Last Updated: August 20, 2026
Thank you for shopping with Exquisite Apparel! Because our clothing is custom-made and prepared specifically for each customer, please review the following policies before placing your order.
Refund Policy
Custom Orders
All custom orders are final sale. We do not offer refunds on custom items.
Because custom products are made specifically for the customer, we cannot accept returns or provide refunds due to changes of mind, incorrect size selection, or other customer-requested changes after an order has been placed.
If there is an issue with your order that is the result of an error on our part, please contact us promptly so we can review the issue and determine the appropriate resolution.
Store Credit
When an order qualifies for a return, adjustment, or other resolution, store credit may be issued instead of a monetary refund.
Store credit may be used toward a future purchase from Exquisite Apparel and is not redeemable for cash.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Please include your order information and clear photographs of the item and the issue. We will review the situation and, when appropriate, offer a replacement, correction, or store credit.
Shipping Policy
Processing & Shipping Dates
All Exquisite Apparel orders are custom and/or made-to-order. Shipping dates are provided based on our current influx of orders and production schedule.
Processing times may vary depending on order volume, the number of items ordered, customization requirements, garment availability, and other production factors.
The shipping or estimated completion date provided for an order is an estimated timeframe and not a guaranteed delivery date unless specifically stated otherwise.
High-Volume Periods
During launches, sales, holidays, special events, or periods of unusually high order volume, processing times may be longer than normal.
We appreciate your patience while we carefully prepare each order.
Shipping Carrier Delays
Once an order has been shipped and is in the possession of the shipping carrier, Exquisite Apparel is not responsible for carrier delays, lost packages, theft, incorrect delivery, or other issues caused by the carrier.
Customers are responsible for providing an accurate and complete shipping address at checkout.
Address Changes
Please contact us as soon as possible if you need to update your shipping address. Once an order has entered production or shipped, we may not be able to make changes.
Additional shipping charges may apply if a package must be reshipped due to an incorrect address provided by the customer.
Questions About Your Order
If you have questions about your order or its estimated shipping timeframe, please contact Exquisite Apparel with your order number. We are happy to provide the most current update available.
By placing an order with Exquisite Apparel, you acknowledge and agree to this Refund & Shipping Policy.