TERMS & Conditions
Exquisite Apparel
Terms & Conditions
Last Updated: August 20, 2026
Welcome to Exquisite Apparel. By placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before purchasing.
1. Custom Orders
Exquisite Apparel specializes in custom and made-to-order clothing. Because many items are created specifically for each customer, all custom orders are considered final sale unless the item arrives damaged, defective, or incorrect due to an error on our part.
Customers are responsible for reviewing all order details, including sizes, colors, designs, names, words, quantities, and other customization details before submitting an order.
2. Payments
Payment is required before an order will be processed or production begins unless otherwise agreed upon in writing.
Once an order has entered production, cancellations or changes may not be possible. Any approved cancellation may be subject to fees for materials, labor, or other costs already incurred.
3. Processing & Production Times
Custom orders require production time. Processing times may vary depending on order volume, garment availability, customization, and the complexity of the design.
Any estimated processing or completion date is an estimate and is not guaranteed unless specifically stated otherwise in writing.
During busy seasons, holidays, launches, or large order periods, processing times may be longer than usual.
4. Shipping & Delivery
Once an order has been shipped, Exquisite Apparel is not responsible for delays, loss, theft, misdelivery, or damage caused by the shipping carrier.
Customers are responsible for providing a complete and accurate shipping address. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply.
Shipping times are controlled by the carrier and are separate from our production time.
5. Returns & Exchanges
Because our products may be custom-made, personalized, or decorated specifically for the customer, customized items are generally not eligible for returns or exchanges.
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible after delivery. Photos and other information may be requested so we can determine the appropriate resolution.
Approved resolutions may include a replacement, repair, correction, or refund, depending on the circumstances.
6. Sizing
Customers are responsible for selecting the correct size when placing an order. Please review sizing information carefully before purchasing.
Exquisite Apparel is not responsible for incorrect sizing selected by the customer.
Slight variations in garment measurements, color, placement, or appearance may occur due to differences in garment batches, screens, lighting, printing, embroidery, embossing, or other production processes.
7. Design Approval
If a proof, mockup, or design approval is provided, customers are responsible for carefully reviewing it before approving production.
Once a design has been approved and production begins, changes may not be possible.
Exquisite Apparel is not responsible for errors that were present in an approved design or information provided by the customer.
8. Color & Product Variations
Actual garment and design colors may vary slightly from images displayed online due to lighting, photography, screen settings, garment material, and production methods.
Handmade and custom products may have minor variations. These variations are not necessarily considered defects.
9. Customer-Provided Items
If a customer provides garments or other items for customization, Exquisite Apparel is not responsible for normal wear, pre-existing damage, stains, imperfections, shrinkage, fabric inconsistencies, or damage resulting from the customization process that could not reasonably have been anticipated.
Customers are encouraged to provide items in clean, appropriate condition.
10. Order Issues
If there is an issue with your order, please contact Exquisite Apparel promptly and provide your order information and photographs when requested.
We will make reasonable efforts to correct mistakes that were made by Exquisite Apparel.
11. Refunds
Refunds are not guaranteed and are handled on a case-by-case basis in accordance with these Terms & Conditions.
Approved refunds may take several business days to appear depending on the customer’s payment provider or financial institution.
12. Promotions & Discounts
Promotional codes, discounts, sales, and special offers may have additional terms and may not be combined unless specifically stated.
Exquisite Apparel reserves the right to modify or end promotions at any time.
13. Intellectual Property
All original designs, artwork, photographs, logos, branding, product images, and other creative materials belonging to Exquisite Apparel remain the property of Exquisite Apparel unless otherwise stated.
Customers may not reproduce, sell, distribute, or use Exquisite Apparel’s original artwork or branding without written permission.
14. Customer Photos & Marketing
By purchasing from Exquisite Apparel, customers may be contacted regarding their order or invited to provide photographs or reviews.
Customer photographs will not be used for promotional purposes without appropriate permission.
15. Order Abandonment
Customers are responsible for responding to communications necessary to complete their order. If an order requires customer approval, information, or action and the customer does not respond within a reasonable period, production may be delayed.
16. Right to Refuse or Cancel Orders
Exquisite Apparel reserves the right to refuse, cancel, or modify an order when necessary, including situations involving unavailable materials, production limitations, suspected fraud, abusive or inappropriate conduct, or circumstances outside of our control.
If an order is canceled by Exquisite Apparel and payment has already been received, an appropriate refund will be issued when applicable.
17. Force Majeure
Exquisite Apparel is not responsible for delays caused by circumstances outside of our reasonable control, including severe weather, natural disasters, supplier delays, shipping carrier disruptions, equipment failure, power outages, labor shortages, government restrictions, or other unforeseen events.
18. Agreement to Terms
By placing an order with Exquisite Apparel, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Exquisite Apparel reserves the right to update or modify these Terms & Conditions at any time. The most current version will apply to future orders.
Contact
For questions regarding an order or these Terms & Conditions, please contact Exquisite Apparel through our official customer service channels.
Thank you for supporting Exquisite Apparel!